mdg199 Terms & Conditions

In these Terms and Conditions, the following terms have the meanings set out below unless the context requires otherwise:

• "mdg199" / "we" / "us" / "the Platform" — refers to the mdg199 online gaming platform accessible at mdg199.app and all associated subdomains and applications.
• "Player" / "you" / "your" — refers to any individual who registers an account on the mdg199 platform or uses any of its services.
• "Account" — means the registered player account created upon successful completion of the mdg199 registration process.
• "Balance" — means the total sum of real-money funds held in a player's mdg199 account at any given time, excluding bonus funds unless explicitly stated otherwise.
• "Bonus Funds" — means any promotional credits, free bet credits, cashback amounts, or non-cash incentives credited to a player's account by mdg199 under a promotional offer.
• "Wagering Requirement" — means the minimum amount a player must wager using bonus funds before those funds, or winnings derived from them, become withdrawable as real money.
• "KYC" — Know Your Customer — means the identity and age verification process required by mdg199 before any withdrawal is processed.
• "Rupiah" / "IDR" / "Rp" — refers to the Indonesian Rupiah, the currency in which all mdg199 account balances are denominated.
• "WIB" — Western Indonesia Time (UTC+7), the time zone used as the default reference for all time-sensitive operations, draw schedules, and promotional deadlines on the mdg199 platform unless otherwise stated.
• "Prohibited Jurisdiction" — any country, territory, or region in which accessing or using online gaming services is prohibited under applicable law.

To register and use the mdg199 platform, you must meet all of the following eligibility criteria:

• You must be at least 21 years of age. mdg199 strictly prohibits access by individuals under 21. Age verification is conducted during the KYC process, and any account found to belong to a person under 21 will be immediately suspended and any balance returned to the payment method on record.
• You must be accessing the platform from a jurisdiction in which online gaming is not prohibited under local law. It is your sole responsibility to determine whether use of the mdg199 platform is lawful in your jurisdiction before registering.
• You must not be registered on any self-exclusion programme — whether operated by mdg199 directly or by a third-party responsible gaming organisation — at the time of registration or at any subsequent point during your use of the platform.
• You must not be acting as an agent on behalf of another individual or registering an account for the use of another person. One account per individual; each account must be registered and used exclusively by the person whose identity was verified during KYC.
• You must have full legal capacity to enter into a binding agreement. Persons under any legal incapacity, guardianship, or court-ordered restriction affecting their ability to enter contracts are not eligible to use the mdg199 platform.

mdg199 reserves the right to request documentary evidence of eligibility at any time and to suspend or close accounts where eligibility cannot be confirmed.

Each player may hold only one active account on the mdg199 platform. Duplicate accounts — registered under different names, email addresses, phone numbers, device identifiers, or payment methods but attributable to the same individual — are strictly prohibited and will result in the suspension of all associated accounts.

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, email address, and Indonesian mobile number. Providing false, misleading, or incomplete registration information is a material breach of these Terms and may result in permanent account closure and forfeiture of any balance held at the time of closure.

You are solely responsible for maintaining the security and confidentiality of your mdg199 account credentials, including your password and any two-factor authentication (2FA) codes. mdg199 strongly recommends enabling 2FA on your account. Any activity conducted through your account using your correct login credentials — including wagers placed, deposits made, and withdrawals requested — will be treated as authorised by you, unless you have previously notified mdg199 of a security breach.

mdg199 reserves the right to conduct identity verification (KYC) at any point during the account lifecycle, including at registration, prior to first withdrawal, following a change of registered details, or where suspicious activity is detected. Required documents typically include a government-issued photo ID (such as an Indonesian national identity card — KTP), proof of address, and in some cases documentation evidencing the source of funds deposited.

Deposits: mdg199 accepts deposits in Indonesian Rupiah (IDR) via the following payment methods: bank transfer to BCA, BRI, BNI, Mandiri, and CIMB Niaga; and e-wallet transfer via OVO, DANA, GoPay, and ShopeePay. The minimum deposit amount is Rp 25.000. mdg199 does not charge fees on deposits. Deposits are credited to your account balance automatically upon confirmation from the relevant payment provider, typically within minutes. If a deposit is not reflected in your account within 30 minutes, contact mdg199 customer support with your proof of transfer.

Withdrawals: The minimum withdrawal amount is Rp 50.000. Withdrawals are processed to the same payment method used for the most recent deposit, or to a verified bank account or e-wallet registered to the same individual as the mdg199 account. mdg199 does not process withdrawals to third-party accounts under any circumstances. Withdrawals are processed within an average of 15 to 60 minutes for verified accounts; processing times for e-wallet withdrawals (OVO, DANA) are typically under 10 minutes. Bank transfer withdrawals may take slightly longer depending on the receiving institution's processing schedule.

KYC and Withdrawals: A completed KYC verification is required before any withdrawal request will be processed. Players who have not completed KYC may deposit and play, but no withdrawal will be released until identity verification is successfully completed. mdg199 reserves the right to hold a withdrawal request pending KYC completion for up to 72 hours before requesting additional documentation.

Currency: All balances, transactions, bonuses, and winnings at mdg199 are denominated in Indonesian Rupiah (IDR). No currency conversion is applied within the platform. Any currency conversion that occurs on your side (for example, if your bank applies an exchange rate) is outside mdg199's control and is your responsibility.

mdg199 offers a range of bonuses and promotional incentives to eligible players, including but not limited to: welcome deposit bonuses, daily cashback, weekly tournaments, reload bonuses, and seasonal promotions tied to events such as Idul Fitri, Imlek (Chinese New Year), and Indonesian Independence Day (17 August).

Each bonus is subject to its own specific terms, wagering requirements, eligible game contributions, time limits, and maximum withdrawal caps. These bonus-specific terms are communicated at the point of offer and form part of these Terms and Conditions. In the event of any conflict between a bonus-specific term and these general Terms, the bonus-specific term prevails in relation to that bonus.

General bonus principles applicable to all mdg199 promotions unless a bonus-specific term states otherwise:

• Bonus funds are subject to a wagering requirement. Real money funds in your account are wagered before bonus funds unless you have no real money balance.
• Bonus funds and winnings derived from bonus funds cannot be withdrawn until the applicable wagering requirement has been met in full.
• Only one bonus may be active at any given time unless a specific promotion expressly permits multiple concurrent bonuses.
• Bonus offers are available to one account per individual, per household, per device, and per IP address. Attempting to claim the same bonus multiple times using duplicate accounts is prohibited and may result in account suspension.
• mdg199 reserves the right to amend, suspend, or withdraw any bonus offer at any time without prior notice, provided that such amendment does not affect bonuses already claimed and in the process of being wagered.
• mdg199 reserves the right to forfeit bonus funds and any associated winnings if it determines, in its reasonable assessment, that a bonus was claimed fraudulently, in breach of these Terms, or through a pattern of wagering designed to exploit bonus terms without genuine gaming intent (commonly referred to as "bonus abuse").

mdg199 offers a range of gaming and betting products including live casino (baccarat, roulette, blackjack, Dragon Tiger, and game show formats), sports betting (including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, UEFA Champions League, AFF Cup, MotoGP, and esports), slot games from licensed studios, keno, and number games.

Each game category and each individual game or betting market operates under its own rules, which are accessible within the game or market interface. It is your responsibility to familiarise yourself with the applicable rules before placing a wager. By placing a wager, you confirm that you understand and accept the rules of the game or market in question.

mdg199 uses game engines and live streaming platforms provided by licensed third-party suppliers including Evolution Gaming, Pragmatic Play, PG Soft, NetEnt, Microgaming, Spribe, and others. The fairness and randomness of all games is governed by the certified random number generators (RNG) of those suppliers. Published RTP (return-to-player) percentages for slot games are those certified by the respective game supplier and are available within the game information panel.

In the event of a technical malfunction — including but not limited to server disruption, disconnection, or an incorrect game outcome caused by a software error — mdg199 reserves the right to void the affected wager and return the wagered amount to the player's account. mdg199 is not liable for any losses claimed to result from a technical malfunction where a bet has been voided and the stake returned.

mdg199 reserves the right to suspend a betting market, void a bet, or delay settlement pending investigation if it has reasonable grounds to suspect match fixing, irregular betting patterns, mispriced odds, or data feed errors. In such cases, affected bets may be voided and stakes returned, or settled at the corrected odds once the investigation is complete.

The following conduct is strictly prohibited on the mdg199 platform and constitutes a material breach of these Terms:

• Registering more than one account, or registering an account on behalf of another person.
• Using automated software, bots, scripts, artificial intelligence tools, or any other non-human mechanism to access the platform, place bets, or interact with games.
• Exploiting software errors, glitches, or vulnerabilities to gain an unfair advantage. Any winnings derived from an exploited error are forfeit.
• Engaging in or facilitating match-fixing, insider betting, or any form of fraudulent wagering activity.
• Money laundering — using the mdg199 platform to deposit, transfer, or withdraw funds as part of any scheme designed to conceal the origins of illegally obtained money.
• Colluding with other players, platform operators, or third parties to manipulate the outcome of games or betting markets.
• Providing false identity information during registration or KYC, including uploading fraudulent or altered identity documents.
• Using payment methods that do not belong to you, or processing transactions through accounts held in another person's name.
• Harassing, threatening, or abusing mdg199 support staff or other players through any communication channel.
• Attempting to circumvent responsible gaming tools, including self-exclusion, by registering new accounts following a self-exclusion request.

mdg199 reserves the right to immediately suspend or permanently close any account found to be engaged in prohibited conduct, to void all associated bets, and to withhold or recover any funds derived from prohibited activity. mdg199 may report suspected criminal activity — including money laundering and fraud — to the relevant authorities.

mdg199 is committed to promoting responsible gaming practices and provides a comprehensive suite of player protection tools accessible from every account's settings panel:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period before activation.
• Bet-Size Caps: Restrict the maximum single wager amount across all game categories.
• Session Time Limits: Set a maximum continuous play duration after which you will be automatically logged out.
• Cooling-Off Period: Take a temporary break from the platform for a period of your choosing (24 hours to 6 weeks). During a cooling-off period your account is inaccessible for wagering but remains open for withdrawal of any balance.
• Self-Exclusion: Permanently exclude yourself from the mdg199 platform. Self-exclusion requests are processed immediately and are irreversible for a minimum period of 6 months. Players who self-exclude may not register new accounts during the exclusion period.

mdg199 does not market aggressively to players who have activated cooling-off periods or self-exclusion. If you believe your gambling behaviour has become problematic, contact mdg199 customer support immediately via live chat — available 24/7 in both English and Indonesian — to activate protective measures. Full guidance is available on the Responsible Gaming page. The mdg199 platform is for entertainment purposes only and is not a source of income. You must be 21 or older to play.

All content on the mdg199 platform — including but not limited to the mdg199 brand name, logo, website design, graphics, text, software, game interfaces, promotional materials, and any other proprietary material — is the intellectual property of mdg199 or its licensors and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the mdg199 platform solely for personal, non-commercial gaming and entertainment purposes. This licence does not grant you any right to copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any mdg199 content without prior written authorisation.

Game content displayed on the mdg199 platform — including slot game visuals, live dealer video streams, and sports data feeds — is the intellectual property of the respective game providers and data suppliers. mdg199 operates under licence from those providers; you do not acquire any right, title, or interest in that content by using the platform.

mdg199 collects, processes, and stores personal data in accordance with its Privacy Policy, which is published at mdg199.app/privacy-policy and forms an integral part of these Terms and Conditions. By registering an account, you acknowledge that you have read and understood the Privacy Policy.

mdg199 collects personal data — including name, date of birth, contact details, identity documents, payment information, device identifiers, and browsing behaviour on the platform — for the purposes of account management, KYC verification, fraud prevention, responsible gaming compliance, marketing (where consented), and customer support. Personal data is not sold to third parties. Data may be shared with payment processors, identity verification service providers, game suppliers, and regulatory bodies where required by applicable law or by these Terms.

All personal data processed by mdg199 is stored on encrypted servers. Transmission of data between your device and the mdg199 platform is protected by 256-bit SSL encryption. You have the right to request access to, correction of, or deletion of your personal data, subject to applicable retention obligations. Contact [email protected] to exercise these rights.

To the fullest extent permitted by applicable law, mdg199 and its directors, officers, employees, agents, and licensors shall not be liable to you or any third party for:

• Any loss of winnings, profits, revenue, data, or goodwill — whether direct, indirect, incidental, consequential, or punitive — arising from your use of or inability to use the mdg199 platform.
• Any interruption, delay, suspension, or termination of platform access caused by events beyond mdg199's reasonable control, including telecommunications failures, internet outages, power failures, acts of government, natural disasters, or force majeure events.
• Any loss resulting from a technical malfunction where the affected wager has been voided and the stake returned to your account.
• Any unauthorised access to your account resulting from your failure to maintain the confidentiality of your login credentials, provided that mdg199 has not itself been negligent in its security obligations.
• The accuracy, completeness, or reliability of any third-party content, data feeds, or game outcomes provided by mdg199's licensed suppliers.

Nothing in these Terms excludes or limits mdg199's liability for: (i) death or personal injury caused by mdg199's negligence; (ii) fraud or fraudulent misrepresentation by mdg199; or (iii) any liability that cannot be excluded or limited by applicable law.

In all cases where mdg199 is found liable, the maximum aggregate liability of mdg199 to you shall not exceed the total net deposits made to your account in the 30-day period immediately preceding the event giving rise to the claim.

mdg199 reserves the right to suspend, restrict, or permanently close a player's account at its sole discretion, including in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete KYC verification within the required timeframe or submission of fraudulent identity documents.
• Reasonable suspicion of money laundering, fraud, collusion, match-fixing, or other prohibited conduct.
• Account inactivity — accounts with a zero balance that have had no login activity for more than 12 consecutive months may be closed. You will be notified by email before closure.
• A self-exclusion request made by the account holder or a third party with a valid legal basis.
• A request or order from a regulatory authority, law enforcement body, or court of competent jurisdiction.

Upon account closure, any verified real-money balance remaining in the account will be returned to the player via the payment method on record, subject to any applicable holds required for pending investigation. Bonus funds and wagering-requirement-restricted winnings are forfeited upon account closure for cause.

You may close your own account at any time by contacting mdg199 customer support via live chat. Account closure requests are processed within 24 hours. Any balance remaining at the time of voluntary closure will be returned to your registered payment method.

mdg199 reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, mdg199 will notify registered players via email to their registered address and will update the "Last Updated" date displayed at the top of this page.

Your continued use of the mdg199 platform following the notification of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the platform immediately and contact customer support to close your account and arrange return of any outstanding balance.

It is your responsibility to review these Terms periodically. mdg199 recommends bookmarking the Terms & Conditions page and reviewing it whenever you receive an amendment notification.

These Terms and Conditions, and any dispute, claim, or controversy arising out of or relating to these Terms or your use of the mdg199 platform, shall be governed by and construed in accordance with the laws of the jurisdiction in which mdg199 is incorporated, without regard to its conflict of law principles.

In the event of a dispute between you and mdg199, we encourage you to contact our customer support team in the first instance. mdg199 is committed to resolving player disputes fairly, transparently, and promptly. The majority of account, payment, and bonus disputes are resolved within 48 hours of the initial support contact.

If a dispute cannot be resolved through customer support within a reasonable timeframe, both parties agree to attempt resolution through good-faith negotiation before initiating any formal legal proceedings. Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

If you have any questions, concerns, or formal correspondence relating to these Terms and Conditions, mdg199 can be reached through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly from your mdg199 account dashboard.
• WhatsApp: Current support number available via your account dashboard.

Customer support is available in both English and Indonesian, 24 hours a day, 7 days a week, including Indonesian public holidays such as Idul Fitri, Nyepi, and Indonesian Independence Day. Average first-response time via live chat is under 3 minutes.

For data protection enquiries or requests to exercise your rights under applicable privacy law, please use the email address above with the subject line "Data Protection Request". For self-exclusion requests requiring immediate action, contact live chat directly — self-exclusion is activated within minutes of a verified request.